Clarion Housing admits it is facing a repairs backlog on its properties in Fetcham.
But in a discussion with the FRA earlier this week the social housing provider said it was “doing its utmost” to clear the repairs.
Neighbourhood Response Manager Natasha Mills, pictured above with FRA Chairman Tim Waller, was speaking during a visit to Fetcham at the invitation of the FRA.
“There’s a backlog of repairs – we’ve been hit hard over Covid,” she explained.
But she promised to send one of her staff to the next three FRA committee meetings to brief members and listen to any ongoing concerns.
The FRA urges social housing tenants to let us know if they feel they are waiting too long for Clarion to address their property issues.
FRA Committee member Sylvia Oliver, who asked for the meeting with Clarion, said: “It’s important that tenants having difficulty with repairs keep calling Clarion themselves. But if they continue to have problems let me know and I will raise them with the staff member attending our meetings.”
This week’s meeting was also attended by FRA President and County Councillor Tim Hall, who said that Clarion Housing in his view had become too commercial, when many tenants still regarded the housing association as “the council”.
“You are a very remote organisation, and that’s a serious issue,” he said.
Clarion Housing is now the largest housing association in the UK. It has 5,000 properties in Surrey and 125,000 nationwide, lived in by 350,000 people.
Mole Valley council transferred its housing stock to a housing association, now Clarion Housing, in 2007.
But the council continues to maintain the housing register – a list of people who have applied and are eligible for social housing.
There is more information on this in the housing pages on the MVDC website including guidance on whether you may be eligible to go on the housing register.